ROLE-BASED PROFESSIONAL CERTIFICATION
Handles complex enquiries, complaints and service-recovery situations.
THE PROFESSIONAL ROLE
Handles complex enquiries, complaints and service-recovery situations.
This level is suitable for professionals performing these responsibilities now or preparing to progress into them.
COMPETENCIES MEASURED
The examination measures your ability to apply these competencies within the role—not simply recall terminology.
Part A assesses knowledge and understanding through 50 multiple-choice questions. Part B assesses professional judgement through five applied scenarios with ten questions each. Both parts must be passed independently.
After your first attempt, you receive a rich development booklet. When you meet the pass requirements, you earn a verifiable certificate that can strengthen your CV and professional profile.
Choose this level when it reflects your current responsibilities or the next role you are preparing to achieve.
Start the examination →