ROLE-BASED PROFESSIONAL CERTIFICATION

Certified Customer Experience Manager

Designs, measures and improves journeys across channels.

$147.00

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Part A50 knowledge questions

Part B5 scenarios × 10 questions

70%in each part independently

Development bookletafter the first attempt

THE PROFESSIONAL ROLE

Certified Customer Experience Manager

Designs, measures and improves journeys across channels.

Key responsibilities of this role

Design customer-experience strategy.
Map and improve customer journeys.
Lead Voice-of-Customer insight.
Set experience measures and targets.
Govern cross-functional improvement.

This level is suitable for professionals performing these responsibilities now or preparing to progress into them.

COMPETENCIES MEASURED

Core competencies

The examination measures your ability to apply these competencies within the role—not simply recall terminology.

✓CX strategy
✓Voice of Customer
✓Journey mapping
✓Experience measurement
✓Improvement governance

How you are assessed

Part A assesses knowledge and understanding through 50 multiple-choice questions. Part B assesses professional judgement through five applied scenarios with ten questions each. Both parts must be passed independently.

Value beyond the result

After your first attempt, you receive a rich development booklet. When you meet the pass requirements, you earn a verifiable certificate that can strengthen your CV and professional profile.

Ready to prove your capability?

Choose this level when it reflects your current responsibilities or the next role you are preparing to achieve.

Start the examination →