CATALYST CERTIFICATION PATHWAY

Customer Service & Customer Experience

Transform service quality into trusted customer experience.

5levels

50 + 50questions across two parts

70%pass in each part

EN + العربيةbilingual

OVERVIEW

Know what you will prove before you begin.

A role-based pathway from direct customer service to enterprise customer-experience leadership. It assesses service behaviour, recovery, insight, design and governance.

Who is this pathway for?

Customer-facing employees, specialists, supervisors, CX managers, heads of experience and transformation leaders.

Choose your level →

CHOOSE YOUR CAREER STAGE

Certification levels

LEVEL 1

Certified Customer Service Associate

Delivers reliable service and handles routine customer needs professionally.

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LEVEL 2

Certified Customer Service Specialist

Handles complex enquiries, complaints and service-recovery situations.

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LEVEL 3

Certified Customer Service Supervisor

Leads front-line service performance and coaches consistent behaviour.

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LEVEL 4

Certified Customer Experience Manager

Designs, measures and improves journeys across channels.

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LEVEL 5

Certified Chief Customer Experience Leader

Leads enterprise-wide experience strategy, transformation and governance.

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