Terms & Conditions

Last updated: September 2026

1. Acceptance of Terms

By creating an account, purchasing or redeeming access, starting an assessment, downloading protected learning material, or using any service on this website, you agree to these Terms & Conditions and the related Privacy Policy and Refund & Cancellation Policy.

2. Candidate Accounts

• Candidates must provide accurate registration information and maintain the confidentiality of their login credentials.
• Accounts are personal and may not be shared, transferred, sold, or used by another person.
• Catalyst may suspend access where there is reasonable evidence of account misuse, impersonation, fraud, security abuse, or assessment misconduct.

3. Assessment Rules

• Each qualification level has its own assessment structure, pass criteria, competency-section minimums, timing, and progression rules shown on the platform.
• Candidates are responsible for ensuring that they have a suitable device, internet connection, and environment before starting an assessment.
• Attempts may be subject to time limits and review rules. Once an attempt is submitted, the recorded result is final unless Catalyst identifies a technical or administrative error.
• Catalyst may investigate unusual activity, identity concerns, automated answering, unauthorized assistance, or other conduct that may compromise assessment integrity.

4. Learning Booklets and Protected Materials

Learning booklets, assessment content, rationales, scoring logic, certificate designs, branding, and other protected materials are provided for authorized use only. Candidates may not copy, reproduce, publish, sell, distribute, scrape, reverse-engineer, or use these materials to create competing assessment products without written permission.

5. Payments, Coupons and Access

• Prices are displayed before purchase. Payment is processed through available third-party payment providers.
• Coupons may have restrictions including expiry dates, recipient limits, level restrictions, maximum uses, or per-user limits.
• Free or discounted access does not reduce the assessment standard or certificate requirements.

6. Certificates

Certificates are issued only where the candidate satisfies the requirements for the relevant qualification level. Certificates may include a certificate number, validity period, QR code, and public verification status. Catalyst may revoke or correct a certificate where it was issued in error, obtained through fraud or misconduct, or otherwise invalidated under the certification rules.

7. No Government Licence or Professional Registration

Unless expressly stated otherwise on a specific programme page, Catalyst certificates demonstrate completion of Catalyst's assessment requirements. They do not by themselves constitute a government licence, statutory professional registration, immigration qualification, academic degree, or authorization to practise a regulated profession.

8. Intellectual Property

All website content, assessment items, learning materials, graphics, certificate designs, branding, and platform content owned or licensed by Catalyst are protected by applicable intellectual-property rights. Third-party models and references remain the property of their respective rights holders.

9. Acceptable Use and Security

Users must not attempt to gain unauthorized access, interfere with the service, probe or exploit security weaknesses, introduce malicious code, overload the platform, or access another user's information.

10. Service Availability

Catalyst aims to maintain reliable access but does not guarantee uninterrupted availability. Maintenance, hosting failures, internet outages, payment-provider failures, or other events may temporarily affect the service. Where a verified technical failure materially affects an assessment, Catalyst may provide an appropriate remedy such as restoring access or permitting another attempt.

11. Limitation of Liability

To the extent permitted by applicable law, Catalyst is not responsible for indirect or consequential losses arising from use of the platform. Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable UAE law.

12. Changes

Catalyst may update these Terms where necessary for legal, technical, assessment, or operational reasons. The current version will be published on this website with an updated date.

13. Governing Law

These Terms are intended to operate under the applicable laws of the United Arab Emirates. Mandatory consumer rights and other non-excludable legal protections continue to apply.